(continued from Appendix 2 Abbreviations for Wine Lists)

Appendix 4: Error Recovery Procedures

Locked Table Error

Enter the table you wish to unlock. In the Order screen tap [Cmd]and select [Unlock Table] on the command list.  Note that you should only do this if you are unable to access a table that is not being held by a fixed POS station or another handheld user.

Wireless Connection Errors

The following suggestions are in the scenario if a single iPod has lost network connectivity:

• Shut down the power on the iPod by holding down the Power button located on the top of the unit. Restart the device by pressing down on the Power button.
• Make sure the server and handheld ip settings are correct on the device in addition to the WiFi SSID. Select the “settings” option on the default opening screen of the Write-On for iPod Touch. You will have to use the password “1118” if you need to change the settings.

• Check the iPod network settings by going into the default iPod screen by pressing the units “home” button and do the following:
• Press "Settings"
  • Select “Wi-Fi” on the settings list
  • Make sure Wi-Fi is turned on
  • Make sure “Ask to Join networks in turned off
  • Verify the SSID is correct. The SSID name should appear on the row directly under “Choose a Network (i.e. wlan01).
  • Verify the information under the Network settings. This is done by tapping the option with your SSID name (i.e. wlan01). Make sure the IP address is within the ip numbering sequence within your network system. You can also verify the Router ip address as well. DNS information is not required.

Recovering a Lost Table

Scenario: You enter an order and Send it to the preparation areas.  Due to a network or some other error the order is not recorded on the file server.  This error situation is confirmed by viewing the order at a fixed POS station.

This command allows you to retrieve the backup order from the Write-On iPod’s memory.  The backup copy of the order should only be retrieved in situations where the order on the system is inexistent or incomplete.  Typically an Alert Message will appear on the Write-On device when an order has been dropped. You may recover the order by first opening the order, tap [Cmd] and choose the Recover Order option. The backup copy is displayed on the screen for review.  Buttons allow you to load the order or cancel the operation.  You must have a security level of 5 or greater to execute this command.

Note that recovering a table from the archive will overwrite the existing information for the table on the fileserver (rmserver).

(continued in Appendix 5 RMServices on Windows 7 & 2008 Server)